Refund policy

Cancellations

Cancellations must be made by email to hello@teachyourgundog.co.uk 

Cancellations for all bookings made with Teach Your Gundog (with the exception of our 121s, which are only transferable and non-refundable) will be subject to the following fees:

  • Cancellations received less than 28 clear days before the course start date will be charged the full course fee. You will not be entitled to a refund. For example, if your course runs on the 30th and 31st, the latest date to cancel without paying the full fee is the 2nd.
  • Cancellations received between 28–42 clear days before the start date will be charged 50% of the course fee. You will be entitled to a refund of 50% of the full course fee.
  • Cancellations received more than 42 clear days before the start date will be charged 30% of the course fee. You will be entitled to a refund of 30% of the full course fee.

We understand that life happens - unexpected injuries, illness, or personal circumstances can arise. As such, in genuine unforeseen circumstances, credit may be offered at our discretion for cancellations.

If you’re cancelling due to a serious reason such as injury, illness, or a personal emergency, please explain clearly when emailing us. In some circumstances, we may ask you to provide written proof such as a note from your vet, or doctor. 

Credit will not be offered for avoidable circumstances, such as choosing to attend another event, accidentally double-booking yourself, or any other reason where you and your dog are still physically able to attend the training but are choosing not to.

If credit is granted:

  • It will be valid for 6 months from the date of issue.
  • It can only be redeemed once. For example, if a class booking is transferred and you’re then unable to attend the new date, further credit will not be offered.
  • We reserve the right to refuse credit if we believe someone is excessively taking advantage of our goodwill.

Last-minute cancellations have a big impact on small businesses like ours, especially when we’re unable to fill places at short notice or resell those taken by people using credit. We'll always try to be flexible where we can. Thank you for your understanding.